FAQs

White Elephant Aspen’s cancellation policy varies by season. Please review the details below carefully:

December – March: Cancellations are permitted up to 30 days prior to arrival.

With the exception of:

December 21 – January 4 (Festive Season): Cancellations are permitted up to 60 days prior to arrival.

February 13 – 16 (President’s Day Weekend): Cancellations are permitted up to 60 days prior to arrival.

April – May: Cancellations are permitted up to 7 days prior to arrival.

June – September: Cancellations are permitted up to 30 days prior to arrival.

October – November: Cancellations are permitted up to 7 days prior to arrival.

Cancellations made after the applicable cutoff period are 100% non-refundable.

Deposit Policy: For stays of one of two nights, the full amount of the stay is due at the time of booking. For stays of 3 nights or more, 50% of the total stay is due at the time of booking and the remaining deposit will be due at the cancellation cutoff period. All stays booked within the cancellation period are required to pay 100% deposit.

Yes — White Elephant Aspen does offer outdoor spaces where guests can relax and enjoy the fresh mountain air during your stay. You’ll find an outdoor pool and hot tubs set in a comfortable lounge area that’s ideal for unwinding after a day of exploring Aspen or skiing. These outdoor amenities are surrounded by Aspen’s stunning natural scenery, making them great spots to soak up sunshine in summer or enjoy a cozy soak in the cooler months. In addition, many of the rooms and suites at White Elephant Aspen include private balconies, patios or terraces where you can sit outside with a morning coffee or an evening glass of wine and take in the views of the surrounding mountains and town.

Yes, White Elephant Aspen provides ski lounge for guests to store their gear securely during the winter season. The hotel offers a boot butler service so boots will be warm and dry before you hit the slopes daily.

The hotel is in close proximity to Aspen’s vibrant dining scene. Aspen offers a wide variety of restaurants, so visitors can enjoy everything from casual local eats to elegant, chef-driven meals, Menus reflect seasonal, locally sourced ingredients, mountain-inspired flavors and global influences, with options ranging from casual comfort food to luxury fine dining experiences that draw food lovers from around the world. Our concierge team will provide recommendations and will reserve your dining arrangements in advance of your stay.

Lola 41°—one of Nantucket’s most innovative dining destinations, delights both guests and gourmets with its eclectic, globally inspired cuisine, and vibrant bar scene. From fresh-grilled seafood and expertly crafted sushi to Mediterranean salads, handcrafted pastas, and the signature Lola 41° Burger topped with rich foie gras sauce, every dish is designed to impress. With its unique blend of flavors and elevated yet approachable atmosphere, Lola 41° is poised to win over the hearts, minds, and palates of Aspen visitors—and quickly become a beloved local favorite

Yes, in-room dining is available with a selection of meals and drinks from Lola 41° and other menu options.

Yes, White Elephant Aspen offers valet parking for guests.

Yes, early check-ins and late check-outs can be requested and are subject to availability.

Yes, White Elephant Aspen offers accessible rooms & suites for guests with mobility needs.

Yes, White Elephant Aspen does offer accommodations with mountain views. The hotel offers room and suites which boast mountain views. Our signature suites, Ajax Penthouse features a large terrace with panoramic views of Aspen Mountain and the surrounding peaks — ideal if you want a dramatic mountain outlook.

White Elephant Aspen blends luxury boutique service with mountain-contemporary style for a refined yet relaxed alpine experience. Our focus is personalized hospitality, thoughtful design, and comfort that feels like a home away from home in the heart of Aspen.

The accommodations are luxuriously appointed rooms and suites featuring elegant finishes, rich textures, and custom-designed interiors that reflect both mountain character and contemporary sophistication. Many guest rooms and suites are available with private balconies or terraces for enjoying fresh mountain air and scenic views, and interior details include natural woods, leather accents, stone mosaics, and thoughtful art elements throughout. Suites range from one-bedroom layouts with living space to generous multi-bedroom options, including an expansive penthouse with separate living/dining space and a large terrace.

Service at White Elephant Aspen is full-service and hospitality-focused, with amenities such as a signature on-site restaurant and bar, concierge services, 24-hour front desk support, complimentary Wi-Fi, pool and hot tub access, fitness facilities, and curated experiences tailored to both summer and winter activities. Nightly turndown service with local treats and thoughtful touches further enhance the guest experience.

Yes, Aspen offers a variety of family-friendly activities, including hiking, biking, and scenic drives, along with skiing and snowshoeing for all ages.

In the outdoors, hiking and sightseeing are huge draws: the nearby Maroon Bells offer trails and views that are quintessential Colorado summer scenery, and Aspen’s network of paths like the Rio Grande Trail lets you walk or bike along the Roaring Fork River. You can also take the Silver Queen Gondola up Aspen Mountain to enjoy panoramic vistas and explore high-alpine trails, relax with a picnic or even join a mountaintop yoga session, and there are rafting, kayaking or paddleboarding opportunities on local waters for both thrill-seekers and families looking for a slower pace. Mountain biking, disc golf, equestrian trail rides, and the lively Aspen Saturday Market—which brings fresh produce and artisan goods into town each week—also make for easy, memorable summer afternoons

At the same time, Aspen’s cultural calendar shines bright in summer. The celebrated Aspen Music Festival and School fills concert halls and outdoor spaces with classical performances that run from late June through August, drawing top musicians from around the world, and there are lively summer concert series both in town and at nearby venues. Art lovers will find contemporary exhibitions and installations at places like Anderson Ranch & Aspen Art Museum and independent galleries, and the historic Wheeler Opera House hosts plays, dance, comedy and live music throughout the season. Culinary events like the Aspen Food & Wine Classic bring in celebrity chefs and tastings, and community festivals, holiday parades, free outdoor concerts and more keep the social calendar full.

Aspen in winter is a world-class destination where snow-covered landscapes and lively cultural life come together for an unforgettable season. Outdoors, Aspen is best known for its skiing and snowboarding on four major mountains—Aspen Mountain, Snowmass, Aspen Highlands and Buttermilk—offering terrain for every level from beginners to experts. Beyond downhill skiing, there’s a wealth of other winter fun: snowshoeing and cross-country skiing on scenic trails through forests and meadows, ice skating at outdoor rinks under twinkling lights, and tubing or riding the alpine coaster at Snowmass for playful snowy thrills that the whole family can enjoy. Classic winter experiences like horse-drawn sleigh rides through snowy fields or snowmobiling tours add a romantic or adventurous twist to the season, and Aspen’s winter events—from Ullr Nights on the mountain to festive gatherings in town—help make evenings just as exciting as the days

Yes, there is a an outdoor pool area, perfect for relaxing after a day of activities.

Yes, there is a 24-hour exercise room equipped with cardio and strength training equipment.